St. Augustine, Florida, Harley-Davidson, Motorcycle, Fire, Police, Dealer, Used, Parts, Accessories, Apparel, GIfts

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Testimonials

Here's what some of our customers have to say about the New Harley-Davidson of St. Augustine.

To add a testimonial of your own, submit it on the Customer Survey page.

Tell us what you think ... the good, the bad and the ugly (we're not talking about our mug shots!). We can take it! It's the only way we'll know when we need to improve or when something's working properly.

We believe in "Continuous Improvement," so please be candid ... we look forward to your comments.

Thanks!

Clark and Allen ... "New Owners, New Attitude!"

"I wanted to Thank You for the excellent customer service I received when in your dealership. While vacationing in the area with my new bike your dealership jumped into action and helped me get her back on the road. Thanks so much. "

By: Joey Johnson City, TN

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"Well, HDSA has done it again! I just bought my second bike in nine months. Yes, NINE MONTHS! I saw the bike that I wanted sitting on the lot and pretty much told BOB NICHOLS to do whatever it took to make it mine. Bob got the ball rolling and the HDSA team went to work to get me financed, get my paperwork in order, get my aftermarket parts installed and get me out the door. Every time I come to HDSA, I am met with the same quality work, friendliness and professionalism of the entire HDSA team. The team is solid and all of the employees work together as one cohesive unit. This is due, in no small part, to the leadership at the dealer. Every employee seems happy to work there and that positive attitude spills over to the customer. It doesn't matter whether I am looking for clothing or safety gear, buying parts, getting work done, having a bike cleaned or just have a "What does this doo-hickey do?" question, someone is always there to help me get exactly what I want or need. I feel like royalty just walking in the front door! HDSA doesn't just hit home runs, they hit grand slams! HDSA continues to be worth the extra few miles that I drive from Jacksonville. The customer service just can't be met by the "other guys" in Jacksonville and Orange Park. Not even close! To the whole HDSA team, Congratulations on another fine job! I know where I'm going for my next bike. I'll see you at HDSA!"

By: Christine Jacksonville, FL

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"Jay Estes was my salesman and he was awsome. Very nice person he took very good care of my wife and myself when were in looking. I will definetly recomend him to all my friends he made me feel like an old friend. Look forward to a long relationship with him and the dealership. Everybody we delt with the day I bought my bike were all just great people very nice and professional. Thank you for the great service. Mark"

By: MARK MIDDLEBURG, FL

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"WHAT A GREAT EXPERIENCE I HAD WITH ST AUGUSTINE HARLEY. I CAME IN NOT KNOWING WHAT HARLEY I WANTED OR WHICH ONE WAS RIGHT FOR ME. AFTER DAYS OF NO PRESSURE LOOKING,BOB FOUND THE RIGHT ONE TO FIT MY NEEDS. BOB HELPED ME NARROW MY CHOICES DOWN TO TWO MODELS, FATBOY AND HERITAGE. HE CALLED ME THE DAY HE TOOK IN A HERITAGE ON TRADE AND SAID IT IS THE ONE. HE WAS RIGHT. I PURCHASED THAT DAY. THATS CUSTOMER SERVICE.RANDY ALSO MADE THE PAPERWORK FAST AND EASY. THANK YOU BOB FOR PUTTING ME BACK ON TWO WHEELS AGAIN."

By: NATHAN ST AUGUSTINE, FL

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"I just want to send another vote of cofidence and THANKS to Clark, Rick, Bobby and Mark !!!!!!! I just recieved the owners manual in the mail that Mark said he would order for me. Once again, you guy's and your staff are awesome and set a standard to be proud of. Well done folks and will be seeing you soon !!!!!!!!"

By: Orlando Claremore, OK

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"We would like to thank everyone for a most pleasurable and memorable experience with the long distance purchase of a pre owned 2010 Heritage. The staff was very accomodating and attentive. From our arrival to our departure, we were made to feel very welcome, and treated as part of their family. Once again, Thanks so much."

By: Orlando Claremore, OK

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"I came to your dealership after giving up on the large Harley dealer north of you. Your parts and service department has been nothing but outstanding! Rusty has offered great customer service and really does a great job at building relationships with the customers. I will always give my business to St Augustine Harley and tell everyone that I know that you guys are well worth the drive. Thank You!"

By: Kevin Saint Johns, FL

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"I bought a Heritage Softail Classic. Lamar was great, very knowledgeable and helpful. My wife and I both enjoyed the sales transaction and had a great experience with St Augustine Harley! Everyone there was extremely friendly and helpful. I feel I got a great deal!!! Thank You"

By: David Orange Park, FL

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"World Class AWESOME Service. And even that does not come close to my experience yesterday and today from the folks at St. Augustine Harley Davidson. I brought my 2009 Ultra (purchased in April) in for a 25K check-up and a noise coming from the left side I wanted checked out. The final solution was the installation of a whole new compensator. At first it was thought just the compensator bolt. After the first test ride, the noise was still there. Removal of the chain case itself showed significant bearing wear on the inner race and pressed outer race seal. Part was to arrive later with pick up on Saturday. Bill was not willing to release the motorcycle without it being in perfect condition, Rusty and Matt at the service desk found a replacement chain case in the spare parts area from a new m/c that had that part replaced with chrome. Second test ride failed and third test ride by Master Tech indicated problem was deeper. By that time it was near closing and I had to be driven home - Thanks Bob! Plan was to tear down in the morning and let me know what they found. That first call this morning was to inform me it needed a complete compensator. With none in Florida, the factory delivery was a week away. Two hours later the second call came to inform me my Ultra was repaired and ready for pick up. The entire service team seemed sincerely interested in getting me back on the road on yestersay and disappointed they could not. But they were unwilling to return a motorcycle that was not completely repaired. Saturday morning they had a customer (me) who was quite willing to wait to get the m/c repaired properly yet they began to think "out of the box" and found a new complete compensator from a new engine that had been upgraded. This is a daily rider and I am now back on the road with what I know is a solid machine for transport. Thanks to innovative thinking, persistence in troubleshooting, the expert technical repair skills, and the pride in delivering a 100% repair, the service team in St. Augustine are in my view just the best! They are World Class! Thanks again Rusty, Matt, Bill, Bob, and Robert for getting me back in the saddle today. And thank you SAHD management for your focus on (as it says at the top of the Customer Survey page) "reputation rides on service". I would like to offer a recommendation to place "world class" in front of the word "service" in your tag line."

By: George Orange Park, FL

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"We stopped in there to meet up with some friends. While I was there I mentioned to the service writer that my rear shocks were loosing a little air each day. They took it right back and checked everything out. Don't know what they did but haven't lost any air on the rest of our trip. Thanks for the quick service!"

By: Joe Poplarville, MS

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"Hello everyone! I want to take the time to say thank you so very much to the ENTIRE staff at St Augustine Harley. You people are truely amazing. You folks have made my wife and I feel at home and part of the family since the day we first came to your store a couple weeks ago. I myself have been out of riding bikes for almost thirty years due mostly in fact of being in the Navy deploying quite regularly. I had purchased a bike for my wife about three weeks ago from a dealership here in Jacksonville and had a bad experience all the way around and we were driving around away from our immediate area to try and find people I could TRUST. I drove to Savannah and to Daytona and found the same issues I had right here in Jacksonville. But from the minute my wife and I walked into St Augustine Harley we felt "AT HOME". I explained my problems I had with my wife not being able to ride her bike due to the fact she did not fit her bike and now we have her in the PROPER BIKE FOR HER SIZE!!! AND, I now have a BEAUTIFUL bike for me! These people here in St Augustine have done a lot more than just sell me two bikes, they have gone the extra mile to ensure that we were both happy BEFORE any deal or paperwork was completed. They made us feel we were not just people to make a buck off of. I love these people and I hope I represent myself in a manner that will make them proud! Anyone can sell something/products out the door. But not everyone can win the hearts of people. I truely believe its an honor to be riding a Harley and an honor to represent the St Augustine Harley Dealership. I did not single any one person out because EVERYONE right down to the owner Clark made us feel at home. Take care folks!!!!!!!!!!!!!!"

By: Francis Jacksonville, FL

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"My Husband I and went to a nearby competitor of yours, and the sales person would not talk to me, he talked to my husband as if I was not there. I asked the sales person to talk to me because I would be riding the bike not my husband. The sales person took me in the garage area and had me get on a soft tail which was way too big and the pipes were hot, and of course just as I burned my leg, the sales person said something. WOW. The sales person was very high pressure and sold my husband a bike that was way to big for me. It just didn't fit me. I had the bike 4 weeks and never got to ride it. Here is the good part ... we took it to Mr. Bob Nichols at H-D of St. Augustine, and he took the bike on trade for a bike that fit ME! We lost a little on the bike I traded in but Bob was amazing and made this happen along with Randy the finance manager and the Owner, Clark. These guys are wonderful. Brought my new bike home, HOPPED ON, AND RODE IT! THANK YOU BOB, YOU ARE WONDERFUL. YOU TOOK MY BAD EXPERIENCE AND TURNED IT INTO A VERY HAPPY ONE. I CAN NOT SAY THANK YOU ENOUGH. So the best advice I could give to anybody that is looking for a Harley, this is the dealership to go to and the Man you want to see is BOB!"

By: Betty Jacksonville, FL

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"We were extremely happy with our whole experience. Sales staff were very knowledgeable, we were treated wonderfully by the whole staff! Overall experience was above and beyond with the utmost attention, from sales, financing and the purchase of our new motorcyle. "

By: Jimmy & Teresa Jacksonville, FL

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"We recently went to another dealership in Jax and had a very nice bike picked out to purchase, but decided we would drive to St. Augustine just to make sure we would be getting the best deal for our money. What an experience! From the moment we drove into the parking lot, Bob Nichols was right there to help with all questions, and was the perfect Sales Associate. He not only gave us numerous options on what would be best to serve our needs, but he was very knowledgeable and went way out of his way to make us feel comfortable. This was our "first" bike and Bob knew exactly what we were looking for. The overall experience from Sales, Financing and having Clark make time to speak with us personally was very enjoyable. Not to mention that we saved a bundle on the bike with the quick 45 minute drive from Jax to St. Augustine! Thanks to All at Harley-Davison of St. Augustine!!!"

By: Jimmy & Teresa Jacksonville, FL

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"I PURCHASED A 2003 DYNA LOWRIDER FROM BOB NICHOLS LAST WEEK.WHAT A AWESOME EXPERIENCE. BOB HELPED ME PICK OUT THE BIKE THAT WAS RIGHT FOR ME. HE ANSWERED ALL MY QUESTIONS AND NEVER ONCE DID I FEEL PUSHED INTO A DECISION. WHAT A BLESSING HE IS. IF YOU ARE IN THE MARKET FOR A BIKE, HARLEY OF ST AUGUSTINE AND BOB ARE THE TEAM YOU WANT.THANKS AGAIN BOB FOR UNDERSTANDING MY NEEDS AND WANTS. GOD BLESS YOU. "

By: les st augustine, FL

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"Thanks to the staff at Harley-Davidson St Augustine for assisting me with my recent purchase of a 2009 Night Train. To all the staff; Lemar, Rick, Randy and especially Bob Nichols for helping make this purchase an awesome experience. From start to finish, they were all very patient and even stayed past closing to complete the paperwork so I could - Ring the Bell - and ride my new bike home. I continually refer my friends and visitors to the area to your dealership because I know that they will be treated right. All of the employees are great, I am always treated with courtesy and respect from the minute I walk in till the time I leave. Thank You."

By: Anonymous St Augustine, FL

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"Bob Nichols is awesome. A blessing in disguise. He was very patient. Answered all my questions to my satisfaction. Never got pushy. Understood that I had a set financial limit and was ok with it. Anyone I know that is looking for a new motorcycle, I will definitely send them to St Augustine Harley Davidson. I would also like to thank Randy for making the paperwork easy to get through. All of the employees are great. I was treated with courtesy and respect everytime I walked through the front door. Thank You for making this a very memorable experience. Patrick Baller, Orange Park, Fl."

By: Patrick Orang Park , FL

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"Just when I thought the "Bar" could not be raised anymore, Pete did it! I recently had a situaton with my bike that Pete and crew handled for me. I was told by some of the dealerships "Too Bad," but Pete was able to get to the root of the problem and all is well. Why do I travel 60 miles to HD of St Augutine? It is simple -- you are treated like Family. Pete, Thank You."

By: Mike Jacksonville, FL

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"From the moment that I walked thru the door of your store, I was greeted by everyone in sight. This made me feel welcome right off the bat. I walked around a while looking at bikes and was not pressured by the sales staff. I approached a team member named Jay and asked him if he would like to sell a bike today. He immeadiately went to work asking me what my intrests were. Standing nearby was Randy the business manager who overheard Jay and I talking. He came over and greeted me and added that if I decided to go to a differant dealer that I should return with an estimate and he would see if he could do better. Long story short Jay and Randy sold me a bike with a smile and a good price. Congrats to St Augustine Harley and the friendly team working there. "

By: john jax, FL

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"I went to H-D of St. Augustine when a friend sent me a link to a bike that I might want to look at. I was only halfway through my endorsement class, but I went down to the dealership "just to look". My salesman, Rusty, let me sit on it and run it. (I had no endorsement yet, or I would have taken it for a test ride.) There was absolutely NO pressure to buy the bike. I was taken around the dealership and introduced to the rest of the staff. Each one stopped for a moment to chat with me. I was impressed and put a down payment on the bike so that I could come back and get it. Some items were installed on the bike for me and they even delivered it 20 miles to my house for FREE, because I was such a new rider, and I wasn't ready for Interstate riding. Most people would think that the special treatment would stop with the sale. It hasn't!! Every time I go to the dealership, I feel like I really am a part of their family. I have been to the "local Jacksonville dealership", the one with several locations...FORGET IT!! H-D of St. Augustine would still be worth the drive, even if I lived next door to the "other guys"!! So, you are probably thinking that I bought a brand-new, top-of-the-line bike, right? WRONG! I bought a blue Sportster 883. It was the least expensive bike on the lot. So maybe it was in bad shape? NOT! It is in such good shape that it is always being mistaken for a much newer bike than it is. It has fewer miles on it than newer bikes. In the four months since I got the bike and started riding, I have put almost 3,000 miles on it. I am more convinced, every time I get on it, that they got me on the right bike for me. I have enjoyed every moment I have spent on it. I watch the weather for "riding days". I have told anyone who will listen, how great they are, how wonderful the experience has been. I wish I could express just how much I love this dealership!! My next Harley will also be from H-D of St. Augustine. They are the definition of what "customer service" should be. I recommend H-D of St. Augustine. Take the drive. It's not just their reputation on the line, I'll stake my own reputation on it!"

By: Christine Jacksonville, FL

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"Clark, the buying experience for my 2009 FLHTCU was world class! From meeting you on arrival and appreciating my humor, Ken's exquisite sales approach, Randy's paperwork preparation process, and the quality of service from your maintenance service team, everything was made to order for Helen and me. Your counter staff was exceptional in assisting Helen pick out her helmet and jacket. Truly you have developed a quality team that is customer focused and quality delivery oriented. On a scale of one to ten, you and your team rate an eleven! Thank you from someone hoping to continue to be a loyal customer."

By: George Orange Park, FL

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"Thank you for the excellent service I got from you on the Monday of bike week. I'd ridden down from Ohio the day before, and on my way down the security system of my FLHTK started to not work properly. Your service department took my bike straight in and had the bike fixed under warranty (and WASHED!) in a couple of hours. Your staff were a pleasure to deal with. It's great to know that there's a place like yours I can rely on when 1000 miles from home! "

By: Bob Liberty Township, OH

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"I recently had the pleasure of buying my second Harley Davidson Motorcycle. I could have went to any dealership but, I chose to go to HDSA. The personal attention I received from Mr Vitullii( THE OWNER) and Shannon the Operations Manager was out of this world. The pricing was Excellent. But, it is more than a sale of a motorcycle to them. When you deal with HDSA it is like dealing with "Family". "

By: Mike Jacksonville, FL

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"After stopping at a dealer in Jax, and not recieving ANY customer service, we took the short ride to HDSA. This was about a year ago (May '10). What a welcome relief to be greeted at the door (by Randy) and treated like old friends. Asked to see some pre-owned rides and was quickly introduced to the person I needed to see (JD). 2 hours later, I was the proud owner of an '06 FLSTN. What a great experience and a really great bike at a fantastic price. You guys are the best. Will see ya'll soon, as its time for the wife to upgrade hers."

By: Eric Callahan, FL

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"I wanted to say thank you again for the most enjoyable buying experience I have ever had...one of the owners,Clark came out and made us feel right at home he then let Troy take care of us...man what a great bunch of people,it was late when we got through with our purchase of our 2011 Heritage Softail and my wife left her jacket at the motel room and Troy went out to his motorcycle and got his jacket and offered to let my wife use it until the next day...I don't believe you will find many dealerships with the quality of people that are at St. Augustine Harley.If you are looking for a new bike,clothing or anything please check them out."

By: John Waycross, GA

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"Pete in parts is the absolute best possible business card for your dealership. Besides being a true Harley Davidson man and not just a guy behind the counter, he personifies the Harley Davidson motorcycle experience without being a neanderthal. He told how the St Augustine has been around since the 40's and how they don't laugh at the old Harleys because they appreciate where Harley Davidson came from and where they are now is because of their past- I have a '68 FLH so that's important to me. Anyway, I will shop at your dealership because of Pete, even though Daytona HD is some miles closer. You guys are great. Please thank Pete for me. tell him it's Carl, the guy who couldn't find the master link."

By: Anonymous palm coast, FL

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"I visited your shop while at Bikeweek 2011; purchased a few things, had a prob. with a shirt size; notified 'Marie' -- she resolved it as quick as anyone can. I have been to many, many HD Stores -- your store is hands-down best on customer service! Please thank Marie for me personally for her quick response and taking care of my problem. Bob Harris Locust Grove, Va."

By: Bob Locust Grove, VA

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"I have been to every H-D dealership from North Florida down past Orlando; to me that would be somewhat local. The service at St. Augustine beats them all, and the staff you can't ask for no better. The staff really go out of their way to help you and still make you feel at home. It may be a little scoot from the house but the ride is well worth it. Thanks again Charlie, Pete and the rest of the staff. It's nice to know there are still some down to earth people that enjoy what they do."

By: Steve Lake Butler, FL

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"I plan on buying another Harley in about a year. But I use your dealership for all my needs. My friends and family shop HDSA and bought their bikes from you. Met Randy and Troy this weekend. Great guys. Look forward to working with you when the time comes for the next Harley. Though you are not my local dealer by no means I will always drive that almost 100 miles (one way) even if it's just for a filter and oil. I have bought 6 Harleys since '02. I am proud to say you are my dealership of choice for all my needs. Even though I have been a customer for a couple years already. I just felt like I needed to return a kind word for all the wonderful folks there to say "thank you". Jeff Garfield's friend, Dave Sova"

By: David Hilliard, FL

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"Greetings, I wish to thank HDSA for getting me back on the road after my ride failed to start after getting gas. I was on my way to Biketober Fest. HDSA was thankfully nearby and I sought help. I got the help that I needed and much more. Bill and Stephen were my first contact. They made me feel welcome and assured me I would be helped. They took my HD motorcycle to the service department and I visited the fine showroom. Chris was friendly and informative. Shannon was equally kind, helpful, and reassuring. I was advised that Mike fixed my bike and I later met him. Mike was very knowledgable, friendly, and did a fine job. He, with everyone noted made my breakdown much less difficult. My service visit was a pleasure from start to finish. On my way out, Clark spoke with me and put the finishing touch on my excellent treatment at his dealership. Again, thanks to all and I will be back with my favorite ride for some more T.L.C. Bob from Jacksonville, FL "

By: Bob Jacksonville, FL

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"Hi, Troy & the rest of the staff, we would like to thank all of the HDSA staff for the great job with our bike. We couldn't find one person who was a jerk! Every one of the staff treated us nicely, a welcome change from the people in Jax. From now on we'll give all our HD business to you. Your service guys found an unsafe condition on my bike and promptly corrected it. You guys and girls really put customer service first. Thanks again, Ben and Arlene Goossen."

By: Ben Jacksonville, FL

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"Clark I want to take this opportunity to thank you, your parts people and the techs They were willing to stay a little long and replace my flat tire. I know it was late in the day, but they all came together and made it happen. Again thanks for the great customer service and a job well done. Thanks, Mike & Sandi Gilbo "

By: Mike Jacksonville, FL

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"Many thanks to Clark, Rick, Shannon and everyone else at St.Augustine H-D. I had just left the dealership in Daytona, and was feeling pretty beat. When I walked in, I was greeted by Clark Vitulli. He immediatly made feel welcome. I explained that I had just left Daytona and was not in the best frame of mind. He said "we get a lot of you folks" now relax and I'll show you around. I was then introduced to Rick Chapman. Rick asked me various questions regarding my interest in their bikes. After making my selection, they did all the work. Buying from these guys was effortless. Daytona H-D, go north to St. Augustine H-D and take notes on how to treat customers. Not only did I get the exact bike that I wanted, a 2008 customized Road Glide I paid a lot less than I would have for a lesser machine in Daytona. In closing, if your interested in a Harley, go see Clark and Rick. They will make it happen and treat you as a valued customer from start to finish. Thanks Stan"

By: stan bostwick, FL

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"Hi Shannon, I would like to relate to you my recent experience at your dealership. I purchased the VIP Maintenance/Service plan even though I did not purchase my bike there. Your service department is AWESOME. I went in for my 25K service and had a few other issues that needed to be resolved. Charlie, your service writer was very good as he wrote everything down. He was even patient when I called several times to add things to it. He had provided me with pricing to affect the repairs.. The bike was completed as scheduled and he went over all of my concerns, and indicated that the repairs were all covered under warranty. I took the bike for my "Test Ride" and it rode just like it did when it was new...all the way from the initial start, clutch release, shifting and overall feel. The detail guys also did a great job in making it look "Showroom New". I am very pleased to have made the change to have service work performed at your dealership. I will recommend you to all of my rider/biker friends to check you out. The drive from Jacksonville is well worth it. Sincerely, David Levesque 2008 Road King Classic"

By: David Jacksonville, FL

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"my wife and i were traveling threw and spent the night. The next morning she had battery problems, we got it to the dealership,they fix the problem and in no time we were back on the road. They will get my business again. ronnie from Savannah ga"

By: ronnie portwentworth, GA

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"St.Augustine Harley-Davidson is one of the BEST DEALERSHIPS I have ever been to, And I will be back. Be safe, Keep our handlebars level and give Jesus all the glory"

By: Earl Ludowici, GA

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"I would like to thank your service department for the excellent service I recieved on thursday February, 25th. I needed a battery, I called and ya'll had one. I arrived and told the gentleman at the parts counter who I was and why I was there. He had pulled the battery, and it was waiting. A service technician istalled the battery, and I was back on the road within 30 minutes. Your staff was very accomadating and polite. Please pass this on to them and tell them to keep up the good work. "

By: Elwin Savannah, GA

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"I purchased a 2009 Softail Custom and the staff was really great to work with. Harley-Davidson of Saint Augustine has earned my repeat business. I have already recommended your dealership to others. Thank you."

By: Tim Middleburg, FL

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"I wanted to let you know that in all the Harley shops I've been to, I have never come across a more knowledgable, helpful, and courteous salesman than Greg Wolf. Riding my new bike, my back was killing me after a 20 minute ride. (I know this sounds strange, but) he showed me how I was sitting on the seat wrong. No pain since he corrected me. Whats the odds of someone knowing something like that just from my back hurting?"

By: Phil jacksonville, FL

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" I have recently passed the Motorcycle Training Course. Then lost my Job. Had to cut expenses. I stll searched for my first bike or at least the Dealership that I could trust to buy my first bike upon finding steady employment. Harley-Davidson of St. Augustine will be that Dealership that I purchase my first bike. I was on my way to St. Augustine to work several Jobs. I dropped by the Harley Dealership in St. Augustine for a try. I explained my employment situation and they still gave me the attention and respect as though I were going to buy a MotorCycle that day. They gave me the information so that in the future when things turn around for me, I would drive down to St. Augustine and purchase my bike from them. I have been to Bike Dealers who just wanted the sale and could care less about the customer. I went by one dealer who I told that I did not know how to ride a Bicycle and did not know how to shift gears on any vehicle. This fool was going to deliver a 1800 cc motorcycle to my home. He would have sold Stevie Wonder a bike and a gun for self defense!!! Harley-Davidson of St. Augustine did not try to force me into a Bike I could not afford! OR the old "If You buy it today right now...now...now Sale" ... OR the "We have a Super Secret Sale that just started Right Now." There was no presure to sign anything! There was only one preasure point. "Did you the customer get the information he/she needs to purchase a bike based on knowledge? And did we provide that customer with that information? And did we treat the customer with respect and dignity?" When Harley-Davidson of St. Augustine says their "Reputation Rides on Service"... they mean it! Heck, I did not even purchase a bike, and I respect their service. If you are thinking of buying a Bike now or in the future... Please give them a try! Even if you do not purchase a Bike from them, you will learn something to help you purchase one informed. They will still treat you with the same respect. When I purchase my first bike from Harley-Davidson of St. Augustine, come by and ride with me on my first ride! If you help me name her (my new bike), I will buy you $50.00 worth of Stuff! Have an outstanding Life! ... Everyone of You!"

By: Fidel Atlantic Beach, FL

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"Thanks to all at St. Augustine Harley-Davidson: Shannon, Tim, Clark, Dave, Van and others - I just purchased my 2008 Nightrod this Saturday and just could not be any happier with it! You all made it quite an exciting event (as it should be - it's a V-Rod!) and I will be making the trip down going forward for anything I need. See you soon for those accessories!"

By: Anonymous Ponte Vedra Beach, FL

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"Friday, October 16, I picked up my new Classic. I really appreciate Tim's interest and expertise. Dave and Shannon made the whole process painless. I've been to the dealership several times for different functions. The entire group is friendly and makes everyone feel at home. H-D of St Augustine is a great place to deal with as well as visit. Thank you, James M. Hilliard, FL"

By: James Hilliard, FL

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"Came by on the way to Daytona Biketoberfest Friday 16 Oct 09 on a 2005 Fatboy. Stopped in for a Dealer pin and check out the sites. Left on a 2010 Ultra Classic that I absolutely LOVE! Thanks to Tim, Dave, Shannon and the rest of the team for a flawless buying experience. I wish I lived in the area, as HD of St. Augustine would get all of my business."

By: Rob Petersburg, VA

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"Clark, I wanted to say that I had a very good experience in your store. Thank you for getting my 2009 Road King Electronic Throttle problem corrected on Tuesday (10-13-2009), before BTF this weekend. Your team did a good job of explaining their thoughts and also getting the job done. Donald was very good at follow-up and promoting your dealership. He added the proposal for extended maintenance program during our discussion. Nice work! Van also has a lot of inside knowledge that is beneficial to your business. Good counter personal is the key to successful business, I believe you have that! Thank you again! Broderick Crawford Plant Superintendent Anheuser-Busch InBev "

By: Broderick Jacksonville, FL

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"Hello my name is Jim T., and I just wanted to let you know about the great experience I had at your store, primarily your service department. I own a 2007 Screaming Eagle V-ROD and take a lot of pride in ownership. It is to me what your store is to you -- an extension of your personality and style. Your service department took great care in tuning, cleaning and filling my tank with gas after the service was performed. I want you to know that the services rendered by your staff far surpass those that I have been used to. I will make St. Augustine Harley-Davidson my store of choice from now on and will spread the word to all of my biker friends. Thank you, James Tumminelli "

By: James St. Augustine, FL

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"All of your employees I met today were very friendly while I was waiting for my bike to be serviced. Made my decision to have you service my bike and make the ride to St. Augustine look even better. Glad to know I found a Harley Dealership I can trust. See you in the future."

By: Blaine Ormond Beach, FL

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"Shannon, my wife and I bought two used Harley's from Harley-Davidson of St. Augustine on Memorial Day. The bikes are awesome! Your staff is outstanding and one-of-a-kind. You now have two customers for life! Thank you, Steve"

By: Steve Jacksonville, FL

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"Howdy from Oregon! I cannot say enough about you folks...from Sales, Financing, Service, and the Parts staff. What a great team! After hanging out in Florida over a couple of winter months I got the "Harley Bug". HD of St. Augustine was my last stop before I headed back to the West. Stopped by on a Sunday and was looking over their selection. Allen Good (Owner) introduced himself and I told him what I was looking for. He then said to follow him to the shop that he might have what I was looking for. He opened the doors and there she was... The bike of my dreams... An'08 Harley Fat Boy 105th Anniversary Edition.... And decked out to boot! Talk about no pressure sales! .....the folks at St. Augustine made sure that my dreams came true. I am now the proud owner of that Fat Boy! Lon Greenwood (Sales) went over the operations of the bike thoroughly with me then loaded it into the back of my pickup. Then Allen came out to see me off to Oregon. As I wandered my way back to Oregon I stopped by several Harley dealerships and since then I have purchased an additional Custom HD Fat Boy . But I can say... NO ONE knows Service and Customer Care like HD of St. Augustine. When I call, they remember who I am by name ....not just another customer. I tell everyone about HD of St. Augustine and their great deals.... Other dealerships should take Customer Care lessons from you folks! Thank you all again and See Ya winter 2009-2010.... Happy Trails from the Cowgirl from Oregon!"

By: April Ironside, OR

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"Bob & Chris In Service A+ Awsome Job Guys! "That's The Way To Treat A Customer" You Have My Business From Now On "THANKS!""

By: edwin jacksonville, FL

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" We would like to take the opportunity to thank Bill Nichols and Randy Smith for making the purchase of our 2009 FLHT on 4/10/09 such a pleasant experience. From initial discussions with Bill all the way through the purchase process with Randy the whole sale was completely stress free. Bill is knowledgeable, helpful and ready to answer any question and did not attempt to push us into making a decision before we were ready. Both Bill and Randy understand the meaning of customer service and in this day and age that is very refreshing. Given the experience we have had, we feel we can suggest Harley-Davidson of St. Augustine to all of our friends with complete confidence! Tim and Cindy Jax Fl. "

By: Anonymous Jax, FL

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"I purchased my 2006 Ultra from another dealer but I have had excellent service at St. Augustine. Keep up the good work. I will definetly be coming back."

By: Jason Callahan, FL

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"I purchased only about $100 of shirts and goodies for friends and wife during Bike Week. Dealership was out of Dip-Dots, but the dealer went to the expense and trouble of sending me one when it arrived. I like the small dealership feel, and I will definately tell all friends and family to visit and support this great dealership. "

By: David Troy, OH

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"Your service was outstanding. I have owned 4 Harleys over the years, had service done at at least 6 different dealers, but none come close to your staff and work. Van did an exceptional job with customer service. I will return and tell all in our group that we have a new place for service. Thanks so much. James L Smyrl, Ph.D. Executive Pastor of Education First Baptist Church Jacksonville Fl "

By: James Jacksonville, FL

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"Clark, I want to extend my appreciation for a job well-done. I found myself stranded Thursday evening with a broken drive belt on my 2001 Road King. From the towing company to your service personnel, my unfortunate experience came to a more-than-satisfactory conclusion. All involved -- Keith, Van and Gunnar did their respective jobs professionally and efficiently -- making my Daytona/Spring Training trip a worthy one vs an utter debacle. Consequently, I found myself back on the road again Friday afternoon. I value quality effort and that's exactly what I received at your dealership. Thanks! Regards, Steve Clark"

By: Steve Charlotte, NC

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"Greetings! During our recent visit during Bike Week, we had the privilidge of stopping into your store and purchasing a few items. During our stay in Daytona, we were able to visit at least 10 dealerships from here in Detroit, to Florida. Of all the dealerships we stopped at, your shop was tops above the rest! We would like to mention your wonderful customer service girl, Linda Morris. She went above her call of duty with all of her knowledge, she was very sweet and helpful. Also, there was a young man behind the counter in Parts, who helped pick out some parts for our new 2008 Fat Bob. Unfortunately, we didn't get his name (Matt). We would like to compliment you on your store itself and the fine people you have working for you. Thank you for making our visit a most pleasurable one. Next time we're down, we'll definitely stop back in! Your new Great Lakes SE Michigan Chapter friends, Larry (Gasman) and Tammy (Julie) Schoeny"

By: Larry and Tammy Fraser, MI

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"I called Bill on a Thursday evening and talked to him about what it was I was after and the price I could afford. He let me know he had a XL 883C with windshield and back rest -- just what I wanted. I told him I'd be down to see him and that Friday afternoon I drove down with my wife,looked at the bike(black cherry pearl). When we walked in the door we were made to feel most comfortable and with no pressures. Bill met with me and he remembered our chat from the night before and showed me just what I wanted to see and didn't try to pressure me into anything I didn't want. He took the time to personally wipe down and polish up my bike. Even though I wasn't a $30K bike buyer he made me feel like I was. He walked me through the what to's and what not to's about the bike. Fantastic job!The whole gang there was fantastic right from the start, and I know its not the finish with my dealings with H-D of St Augustine! Fantastic! Keep up the great work people"

By: Kirk Fernandina Beach, FL

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"Good People to deal with. And they saved me over $2,000 compared to a Harley dealer in Jacksonville! Thank's Guys!..."

By: Jerry Woodbine, GA

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"Sales staff was very friendly and willing to help. Bought wife a new ridding coat for Christmas, and was very pleased with everything at St.Augustine HD. Thanks on a job well done. Dion S."

By: Dion Coffeeville, AL

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"When I came down from Virginia for Biketoberfest 2008, I noticed I needed an oil change. I had no problem getting my bike in, and the service was done while I had breakfast across the street. Good, fast service with a positive attitude. I highly recommend Harley-Davidson of St. Augustine to anyone who demands quality service."

By: Bill Woodbridge, VA

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"I traded my 2007 Road King for a 2008 Ultra Classic. I contacted Lon Greenwood since he sold me my 2007, and he made buying the 2008 the easiest thing I ever bought. No preasure. I told him what I wanted and in a very short time he had my new ride ready. The whole dealership is outstanding, including service after the sale. And one of the owners, Clark, makes sure to speak to me whether in his dealership or in any public place. I have sent several people to the dealership to purchase a new ride and they also were very pleased. Thank you for everything! "

By: david saint augustine, FL

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"After Daytona had made me mad, I drove up to your store where everyone I had dealings with were great. Your staff and Lon Greenwood made my purchase of an '09 FLHRC a great one! Thank you very much. I will be back for my service needs."

By: herschel south daytona, FL

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"Allen and Clark, Just wanted to tell you how much I have enjoyed shopping at Harley-Davidson of St. Augustine. Based on my recent experiences, I plan to make your dealership my "home" for service and Parts needs in the future. Specifically, I would like you both to know how much I appreciated how JB at the parts counter exceeded my expectations in explaining the options available to me during my recent visit. He actually walked outside with me to better explain how the options would work on my bike. Unfortunately, I am not used to that kind of service in today's marketplace but really appreciated it. I have also talked to him several times over the phone, and he always makes you feel like he has time to talk with you, and you can always count on him to help resolve your issues or clarify your options. I have also been impressed with the general attitude of your other sales and service personnel. It is a very pleasant place to shop. Please share this with your staff and let them know how this customer appreciates it! Best wishes, Tom Devoe"

By: Anonymous FL

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"Since having my Ultra serviced at St. Augustine HD, it is the ONLY place my girl will ever go from now on! I found the people at St. Augustine HD to be knowledgeable, friendly, courteous and willing to go out of their way to make my experience beyond any expectation. If I had to pick one thing I admired most was their honesty. They never tried to over-sell me, told me what was going to be done and called to ask my permission before moving forward with additional items that were necessary. James and the service team rank above 5 star in my book. 32 years in the saddle and by far the best dealership I have ever had the pleasure of doing business with!"

By: Al Jacksonville, FL

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"I recently purchased a 2008 Street Glide from your business and had a great experience. Bill Nichols was great to deal with and is very knowledgable and professional. He was very thorough during the sales process and in briefing me on my new bike. I had looked at all NE Florida dealerships and I am sold on Harley-Davidson of St. Augustine. I wouldn't hesitate to recommend Bill or the dealership to my friends."

By: Doug Ponte Vedra Beach, FL

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"My wife and I visited your 1st Year Anniversary Celebration on Saturday Aug. 2nd. My wife is 100% disabled and does not ride. I needed to get some parts for my bike. While we were there, your entire staff went out of their way to make my wife feel at home. Your staff fussed over her like she owned the place. This is what the Harley-Davidson family is all about. We thank you and your staff for a great time! John & Vivian"

By: John and Vivian Jacksonville, FL

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"I have been to a lot of dealerships in a lot of states and I can honestly say that I have NEVER been treated BETTER, and by a more Professional Staff. Everyone there is courteous, friendly and helpful; but in my experience there are three (3) people at H-D of St. Augustine that deserve special recognition, Clark, Bill, and Lon. These three men are TRUE Harley people in every since of the word. They ARE Harley Family. They can be depended upon to go the extra mile; and here's the kicker that you won't find at a great many other dealerships ............these three guys genuinely CARE about their Customers and treat them as Friends."

By: Anonymous Waycross, GA

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"I love your dealership! I bought my bike there and have had all my service and parts done with you. My experience was better than anywhere else I've looked. Keep up the great work!"

By: Jacob St. Augustine , FL

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"Its a rare thing to see -- a business that cares about customer service! Keep going!"

By: Gary PALM COAST, FL

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"Relaxed experience! All my business goes to St. Augustine Harley. Keep up the good work!"

By: Gary Palm Coast, FL

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"To anyone looking for a dealership where personal service matters, look no further. When I decided to trade in my old bike I looked around numerous dealerships in the North Florida area. I am pleased to say I found the best dealership by far right here in Saint Augustine! If you want a dealership where they know your name and treat you like a friend/family this is the place. This dealership is not like the "big corporate" type dealership where they treat you like a number and get you out of the store. The staff always treated me like a friend. From Bill and Lon in sales to Randy in the financing department it was a great experience. I even received a call from Clark after the sale to top it off. This was my best experience with any Harley dealership. Shop and buy with confidence. "

By: Dallas Saint Augustine, FL

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"I just wanted to say "Thank you" for ALL your service and understanding as I was "just looking". The information and knowledge you guys have on the Harley-Davidson motorcycles made it easy and simple. Bill and Randy were there with all the answers to my "stupid questions". Thanks guys in helping me make the "life changing" leap! If I don't get enough excitement working in the E.R.... I can just take a ride on my new bike!!!!!!! David LeCompte,RN"

By: David St.Augustine, FL

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"Good Afternoon, My bike was delivered this morning by Steve. I have already been on it going up and down the driveway. Don't feel brave enough yet to go any farther. Steve did a great job delivering the bike and going over the details and answering my questions. I am sure that I will have hundreds more. I am looking forward to my last and final step to this adventure and that is participating in the motorcycle training class and being a Harley Rider.. I appreciate all that you and Randy have done to make this an exciting experience. I appreciate you going above and beyond getting the bike I wanted, which is PERFECT. I appreciate you going above and beyond getting the parts for the bar and the rack. It has allowed my daughter, Meagan, feel a part of this process. I appreciate you delivering the bike and not have to worry about how I was going to get it home. As I told you, I searched for a bike in Virginia at Roanoke Valley Harley Davidson and Ademack in Jacksonville. The bottom line is that I chose Harley- Davidson of St. Augustine. I would like to say that you are doing alot right. Please take pride in that. I already can think of a few accessories that I need and I will be in there to get them. I am also going to join the Women of Harley group. Mr Good, please forward this email to Randy Smith as I wanted to write this to him and I did not have his email address. I am beginning to work on the 50 mile "break in." Randy stated in his follow up phone call that HD of St. Augustine has been busy today and I am very glad to hear that. I will be happy to give you a reference anytime that you need it and I will definitely recommend you to any future Harley Rider. Take care... Debbie McKinney "

By: Debbie St. Augustine, FL

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"Mr. Greenwood, It was a pleasure doing business with you guys last week in getting my new Harley Roadster. I had been to Rossmeyer�s with a friend a couple of weeks before and witnessed their sales and purchasing process when he purchased a used bike. I had been to Adamec in Jacksonville just shopping a little last week and spoke with them. It was when I phoned you and you offered to locate and go and get the exact motorcycle I was looking for that I realized you guys were different in St. Augustine. As you know, I spoke with you one afternoon at closing time and your team went and got the bike in Georgia and delivered it the following afternoon. In my visits to other dealers there was never an offer to sell anything other than what you see on the showroom floor. Let me tell you, I�m the stubborn type, and I would have waited until the 2009 models came out, driven half way across the country, or bought a used bike before I took a color or model I didn�t want. You guys demonstrated the high quality customer service that I like, especially when spending that amount of money! Equally as important to me is your honesty throughout the price negotiation and purchasing process. I manage a three million dollar annual budget for my employer and regularly negotiate multi-million dollar contracts, so I�m no stranger to numbers. In addition to my stubbornness, I�m also prone to bouts of easily taking offense and getting angry in response to what I perceive as smoke and mirrors attempts to swipe money out my pocket. For example I walked out of a Toyota dealership in St. Augustine in 2002 when trying to give them $25,000 for a new truck and vowed never to set foot on that property for the remainder of my life. Since then I have purchased two Toyota vehicles elsewhere and steered many a customer away from them by word of mouth and have not set foot on their property for service or parts or even a free hot dog. To be honest with you I fully expected those shenanigans from your dealership having heard similar tactics at the Jacksonville and Daytona Harley dealerships. So the whole time I�m talking with you guys I was looking for it, waiting for the punch line so to speak. But you guys are different. One Out-The-Door price, here are some options if you want them, here is what they cost, no pressure if you don�t want them, and no surprises with the gentleman, Randy, who processed the purchasing paperwork. Everyone demonstrated upright honesty and integrity that I want when I do business. Prior to purchasing, I thought about your dealership being in between two large markets and especially near the worlds largest. I thought these guys, if they are smart, have to realize that they must do something different in order to compete and survive in business, especially in this market. I saw your local TV commercials and it seemed like that is the message you were trying to get out as well. You proved to me that are smart business people through no BS pricing, no smoke and mirrors added on fees, and outstanding customer service. I knew as soon as I saw that you would go through the effort to get the bike I wanted, your family-like environment with all the people in the dealership, and the fact that your sales people were long term employees, that this is the place I want to do business. At the other dealerships the salespeople had actually written their names on generic business cards! That means either they haven�t been there very long or the dealership isn�t very sure if they are going to work out as an employee to invest $9.95 in a box of a thousand business cards! That�s very telling to what kind of business they are running. I look forward to a long relationship with you and your dealership, and I will steer people who know and trust me by word of mouth to your dealership for motorcycles, parts, and apparel. Thank you, Mike Perry "

By: Mike Jacksonville, FL

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" H-D picks up the tab. A couple of years ago I purchased my current H-D. When I was purchasing the extended warranty Lon told me about the Road Hazard insurance that was available. Fortunately for me I purchased it and have had peace of mind ever since. Last week I picked up a nail in my rear tire and H-D�s Road Hazard picked up the tab. Not only did H-D pick up the tab for the tire and its installation but the towing as well. I am in HOG heaven!"

By: John St. Augustine, FL

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"Lon,Donald and JB have made my experience with you all the best I could hope for. They always go out of their way to make my wife and I feel like we are friends, not just customers. I have purchased my New Road King from you all and each of the guys mentioned have help me buy it, maintain it and put parts on it to make my own bike. Thanks very much for your attention to the people you have at your dealership. I live just south of Georgia and drive by all the Jax Harley dealerships to get service, parts and anything else related to Harley-Davidson at your store. "

By: Duke Hilliard, FL

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"Bill is great! The whole staff treated us like famly! Thanks for everyone's help! God bless. Jim"

By: jim jacksonville, FL

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"To my new friends at Harley-Davidson of St. Augustine, NEVER have I had such a pleasant buying experience. Barb and I feel as though we have truly become a part of the Harley-Davidson family; and that is due completely to the excellant service we received at Harley-Davidson of St. Augustine! Thank you so much, Jim Thorpe / Barbara Jezior "

By: Jim jacksonville, FL

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"You had called to ask about my service experience. I am not usually home during business hours, so I thought I would comment by e-mail. First, I was on my way to bike week and was having battery problems. I stopped into your service dept. and was welcomed by Jan. He took care of my problem and had me back on the road with hardly any downtime. I would rate your service department EXCELLENT, very friendly, professional. It was a pleasure doing business with you. Also, a new bike is in the near future and due to this experience, your dealership will be 1st on my list. Thank you! Fred "

By: Fred Glen St. Mary, FL

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"I can't say enough good things about this outfit. When Clark and Allen purchased the dealership from Ms. Hollingsworth, I had the pleasure to meet and chat with them. They indicated that they had BIG plans for the dealership, and I gotta tell you THEY WERE NOT KIDDING! The customer service is outstanding. I haven't puchased a "bike" as yet, but the parts dept., namely Jack "J.B." Baker and Jerry keep me well satisfied with parts and accessories. The service provided by Donald and Jan and the rest of the technicians is excellent. Mary in "clothing" and her great staff are wonderful. All in all an awesome "Dealership!" Sincerely Phil "

By: Phil Saint Augustine, FL

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"I have purchased (5) bikes in the last 3-years -- by far, the crew at St. Augustine have made my purchase the most pleasurable. I would like to thank Bill Nickles, Randy Smith, and the service department. I wouldn't think of going anywhere else for my next purchase ! "

By: mack keystone heights, FL

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"I want to thank the Shop personnel and especally the Service Manager who went out of his way to get me back on the road twice while I was down for bike week. You have a great group, and they quickly saw that I got my audio switch replaced on my new Ultra and later fixed it when my shift lever fell off. Thanks for all the help guys. It was a pleasure. Wally "

By: Wally Warrenton, MO

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"I was looking to purchuse my first Harley. I had been to 2 different dealerships in North Florida. The experience was not all that good. While sitting at the red light near your dealership, I decided to give it one more try. And I left with a used Road King. It was a pleasure to deal with Bill Nichols. He was very easy to deal with and went out of his way to help out even staying late on New Year's Eve so I could leave with the bike. Also, I met Clark Vitulli, one of the owners, he even stayed too. The commitment to the customer is outstanding, and they have a customer for life. The only time I can say I didn't mind sitting at a light! By the way, your sales staff was great in helping my wife get a proper fit on a helmet!"

By: chad middleburg, FL

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"As a customer that has purchased three motorcycles from this dealership since 2002, I can attest to the finest Harley-Davidson run store around. The sales staff was the best and made my purchases easy and quick, the parts department, with David and Donnie helping all the way, had all the accesories I could want. The service department takes the time to explain what you need to do to keep your motor running as well as the day you bought it. I recommend this dealership to anyone thinking of buying a Harley-Davidson motorcycle! Bruce Peterson"

By: Bruce jax. bch, FL

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"Clark, Since our recent conversation, I had the opportunity to speak with my new neighbors in Palm Coast who are part time residents here and part time in New Hampshire. Both he and his wife own (3) Harley Davidson's which are here in the Sunshine State. I watch and maintain their house for them when they're in the cold climate up north, and they are very appreciative of this. They asked where a local Harley - Davidson dealership was located so that they could get their motorcycles serviced. Without hesitation I recommended Harley - Davidson of St. Augustine. This is because of both Alan Good and yourself, and your desire to listen to your customers. They were thankful for the advise and handed me a gift certificate from your store. Apparently, I've hit two home runs in the same ball game. "Dealer and Neighbor appreciation" !!! Thank You Mr. Clark Vitulli and Mr. Alan Good. Sincerely, George C."

By: George Palm Coast, FL

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"Dear Mr. Vitulli, I just wanted to say thank you for the professionalism that you and your dealership displayed to me when I needed help last week. I was in St. Augustine for a vacation to see my family. I went to your dealership to purchase T shirts and I had a battery problem on my custom 93 FXR. Your Tech Chris quickly and professionally corrected my problem at no charge to me. I wish my local Harley Davidson dealership worked the way your does. Unfortunately, they do not. If I lived in St. Augustine, you would be my dealership of choice. Please convey my thanks to the young lady at the counter, Chris, and everyone at your dealership for their courtesy and professional business practices. Again, Thanks! Sincerely, William W., United States Marshal, (ret), New Jersey "

By: William Hemisphere Building, NJ

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"Sometimes it pays to listen to your Harley-Davidson salesman. I am serious! When I was going over the paperwork to purchase my Harley FLHR from Harley Davidson of St. Augustine in August, Randy Smith suggested that I consider the Harley-Davidson Extended Service Plan. He spent a few minutes explaining the benefits of such a plan but I was hesitant to take his advice. After going over other options for my Road King, he came back to the Extended Service Plan. Well, he had talked me into it, and I signed up. You know, there are sometimes in your life that despite it all, you make an excellent decision. This was the case with the Extended Service Plan! In October, my wife and I went to Biketoberfest on Thursday and enjoyed all the festivities then returned home on Thursday night because of the kids (a Beagle and two Pomeranians). Friday morning, we again departed Vilano Beach for a day in Daytona. In late afternoon, it was time again for the trek back to Vilano and we headed up A1A. When we got to Marineland, my wife�s nephew and his girlfriend pulled up beside us and said they needed to stop for fuel, and I informed them that there was a Convenience Store just up ahead at Matanzas Inlet. We pulled in, and he headed for the pumps. I pulled alongside of his bike and as he was pumping gas he looked at my Road King and said, Did you know you have a flat tire? I informed him that the comment wasn�t a bit funny. He responded that he wasn�t kidding. I got off my bike and sure enough, I had a nail in the rear tire, and it was going down fast. I thought what an awful ending to a beautiful day. Then I remembered the Extended Service Plan. After contacting Harley Davidson of St. Augustine (I could have also called the 1-800 number) a wrecker was dispatched. They picked up my bike and hauled us to St. Augustine where Donald informed me that the bike would be ready first thing in the morning (Clark and Donald stayed after closing until we arrived, which shows the quality of the People and the Dealership). The next morning, my wife and I drove (in a dang car) to the Dealership for the H.O.G. Chapter meeting and while pulling in the lot, Donald called and said the bike was ready, truly a man of his word. After the H.O.G. meeting it came time to spend the BIG Bucks for the bike repairs. Well, to my amazement, after the towing, the new tire and new tube, balancing and the labor, my cost was $2.00. That was for disposing of the bad tire. The first thing I did was locate Randy Smith and shake his hand. He truly looks after the welfare of his customers and steers them in the right direction. Without the Extended Service Plan, my bill would have been over $300.00. Next time you purchase a new bike from Harley-Davidson of St. Augustine, don�t CONSIDER the Extended Service Plan, BUY the Extended Service Plan. It will pay for itself! Just remember to take the advise of your salesman, he knows what he is talking about! A. J. "

By: A. J. St. Augustine, FL

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"I recently rode my bike (2002 black road king) from CT to Biketoberfest. On the way the bike developed a chirp. I pulled into your store and the service dept. took my bike right in. Within a short while the younger tech (I believe his name is Kevin) fixed my chirp. I would like to thank everyone for checking my problem right away. It's a great feeling to know that I can depend on a dealership when so far from home. Everyone was nice, helpful, and professional. Once again, thank you so much! Still chirpless. Peter"

By: Peter Winchester, CT

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"Clark & Allen, My recent purchase of Harley-Davidson's 2008 Anniversary Ultra Classic was painless. Lon Greenwood did a fine job in covering all the aspects of the purchase and I was quite pleased with the trade in value you allowed on my 2007 Ultra. Randy Smith fully explained all the options regarding the "business" side of my purchase including extended warrantees and your newly introduced VIP service program. I am proud to be your first VIP member in the Platinum Club and already have found it to be an exceptional program for service. My new dresser is only 3 weeks old, and I was impressed with both the speed and courtesy of the service department when I called for my 1,000 mile service. I was even more impressed with my call for the 2,500 mile service. Donald & Jan wisked me into service on a Friday afternoon and got me back out in a very timely manner. You said "VIP" and you mean it! (Not to mention the incredible savings of over $1,000+ when I signed up for the "Club".) I cannot rave enough about how I've been treated since "ya'all" took over the dealership. Historically, it's been a wonderful dealership and many of us wondered just what changes would be made with serious concern that things would go downhill but just the opposide occured. UPHILL you've gone, and with your future plans I can only see continued success and loyalty from Harley riders. I am proud to be your customer and the VIP Platinum Club is remarkable. I recommend it to anyone purchasing a motorcycle. I did shop around and none of the other dealers could match your price and no other dealer offered your service agreement which was a key factor in my decision to buy from Harley-Davidson of St. Augustine. I thank you again for taking my purchase seriously and for the professional manner in which this transaction was handeled. For all you "doubting Thomas's" out there, get over it. This IS the place to shop. Sincerely, Fred Harris St. Augustine, FL "

By: Fred St. Augustine, FL

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"Clark, I enjoyed the time we spent together yesterday and appreciate that you are so interested in rider education and training. I believe that too many dealerships are not concerned enough with the riding skill level of their patrons. And speaking of dealerships, I really am impressed with H-D of St. Augustine. You have a great team. I can�t say enough good things about your service department. Everyone there was very helpful and friendly, and jumped through hoops to get our trike fixed. I was looking for a new H-D home, and I am confident that I have now found it. If there is anything I can do for you concerning rider education and training, please feel free to contact me. Thank you again for all of your help. Sincerely, Glenn Picklesimer "

By: Glenn Jacksonville, FL

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"Clark, If you think I could have even a tiny bit of influence on your ultimate great success, I would be honored. You can certainly quote me. I'd be proud to tell anyone about my very positive impression of your great dealership. I told my wife about your store and my intention to go there for service and parts and she is ready to drop me off and pick me up whenever necessary. I am looking forward to seeing you again soon for my next service and also to buy more "chrome". In fact, the next time I am there I would like your opinion of what ought to be my next chrome purchase for my bike. My mother taught me that a well written thank you would always be appreciated so I wanted to take a moment to thank you for your hospitality Saturday morning when my friend Rick and I came by your store to visit briefly with Mary. Mary is someone who can make people feel like family within 30 seconds of meeting her. You have a real jewel in Mary and having her there will be good for you and for her and most of all for your entire team. The time you took to show us around your shop was very generous and I appreciate you also making us feel like family too. I'm not surprised the previous owners felt compelled to do business with you. In these times it can be very difficult to feel comfortable with anyone when trying to undertake the sale of a family business that has been a member of the family for so long. I hope you continue to find Florida a friendly place, not to mention profitable too! I wish for you much success and am confident you have the right team, the right tools and most of all the right leader. Good Luck! One more thing, after what I experienced in your repair facility I will only have my bike serviced at your store. I now feel a little bad I waited to the last minutes for my 30,000 mile service and was forced to take it to "you know who" but now that I know, it will be well worth the planning to bring it to your team for service. Again, good luck and we'll see you soon. James E. Brown Jacksonville, FL "

By: James Jacksonville, FL

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"I have been really enjoying my 2003 Road King Police I purchased from your dealership. It is a pleasure to ride when the weather permits. I have had a whole new experience open up with the purchase of a Harley-Davidson motorcyce, and would like to sell my 2006 Royal Star Midnight Venture and purchase another touring bike, perhaps an Electra Glide Standard. I enjoy coming into your shop to "just browse," and look forward to continuing to doing business with you. Thanks. Rory MacDonell"

By: Rory Hastings, GA

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"I have been riding since 1962 and have purchased several bikes over the years. What stands out is how smooth the experience was, dealing with the Sales, Service, and Parts employees at H-D of St. Augustine. Randy went beyond the call of duty to make sure purchase of my new Road King FLHR was a pleasant experience. By-The-Way...the H.D. at H-D of St. Augustine also stands for "Honest Dealer". Clark and Alan...welcome to the St. Augustine family of Harley Riders."

By: A. J. St. Augustine, FL

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"I heard that the dealership is under new ownership. CONGRATULATIONS!! A BIG KUDOS for your contribution to the Junior Service League with their upcoming Black & White Ball. The Harley will definitely be a big hit! It's great that you are willing to help out in the community. I'm looking forward to checking out the showroom changes/improvements on my next visit to St. Augustine! "

By: Anonymous Williamsport, MD

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"The site looks much improved over the old one so far. Looking good and the shopping experience looks good. looking foward to meeting you. "

By: Anonymous Jacksonville, FL

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"Thanks for the lunch. I enjoyed hearing about your background and your plans for the dealership."

By: Anonymous Jacksonville, FL

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"I have purchased a number of Harley-Davidsons and the last was my first with H-D of St. Augustine and it was the best buying experience I have had during a purchase. The sales person was very knowledgeable, helpful, polite and not pushy. He made the experience very easy. The service department had the bike ready to ride very quickly even with all the extras we purchased with the bike. Pipes, forward controls and windshield were installed in a very professional manner at a very reasonable price. I have also had my other scooter (H-D Electra Glide) serviced there and will continue to do so in the future. Doing business with H-D of St. Augustine was and is an enjoyable experience and one I believe you will enjoy. I have recommended that several of my friends visit and they have had good experiences also. "

By: Anonymous Kingsland, GA

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