St. Augustine, Florida, Harley-Davidson, Motorcycle, Fire, Police, Dealer, Used, Parts, Accessories, Apparel, GIfts

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Testimonials

Here's what some of our customers have to say about the New Harley-Davidson of St. Augustine.

To add a testimonial of your own, submit it on the Customer Survey page.

Tell us what you think ... the good, the bad and the ugly (we're not talking about our mug shots!). We can take it! It's the only way we'll know when we need to improve or when something's working properly.

We believe in "Continuous Improvement," so please be candid ... we look forward to your comments.

Thanks!

Clark and Allen ... "New Owners, New Attitude!"

"After Daytona had made me mad, I drove up to your store where everyone I had dealings with were great. Your staff and Lon Greenwood made my purchase of an '09 FLHRC a great one! Thank you very much. I will be back for my service needs."

By: herschel south daytona,FL

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"Allen and Clark, Just wanted to tell you how much I have enjoyed shopping at Harley-Davidson of St. Augustine. Based on my recent experiences, I plan to make your dealership my "home" for service and Parts needs in the future. Specifically, I would like you both to know how much I appreciated how JB at the parts counter exceeded my expectations in explaining the options available to me during my recent visit. He actually walked outside with me to better explain how the options would work on my bike. Unfortunately, I am not used to that kind of service in today's marketplace but really appreciated it. I have also talked to him several times over the phone, and he always makes you feel like he has time to talk with you, and you can always count on him to help resolve your issues or clarify your options. I have also been impressed with the general attitude of your other sales and service personnel. It is a very pleasant place to shop. Please share this with your staff and let them know how this customer appreciates it! Best wishes, Tom Devoe"

By: Anonymous ,FL

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"Since having my Ultra serviced at St. Augustine HD, it is the ONLY place my girl will ever go from now on! I found the people at St. Augustine HD to be knowledgeable, friendly, courteous and willing to go out of their way to make my experience beyond any expectation. If I had to pick one thing I admired most was their honesty. They never tried to over-sell me, told me what was going to be done and called to ask my permission before moving forward with additional items that were necessary. James and the service team rank above 5 star in my book. 32 years in the saddle and by far the best dealership I have ever had the pleasure of doing business with!"

By: Al Jacksonville,FL

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"I recently purchased a 2008 Street Glide from your business and had a great experience. Bill Nichols was great to deal with and is very knowledgable and professional. He was very thorough during the sales process and in briefing me on my new bike. I had looked at all NE Florida dealerships and I am sold on Harley-Davidson of St. Augustine. I wouldn't hesitate to recommend Bill or the dealership to my friends."

By: Doug Ponte Vedra Beach,FL

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"My wife and I visited your 1st Year Anniversary Celebration on Saturday Aug. 2nd. My wife is 100% disabled and does not ride. I needed to get some parts for my bike. While we were there, your entire staff went out of their way to make my wife feel at home. Your staff fussed over her like she owned the place. This is what the Harley-Davidson family is all about. We thank you and your staff for a great time! John & Vivian"

By: John and Vivian Jacksonville,FL

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"I have been to a lot of dealerships in a lot of states and I can honestly say that I have NEVER been treated BETTER, and by a more Professional Staff. Everyone there is courteous, friendly and helpful; but in my experience there are three (3) people at H-D of St. Augustine that deserve special recognition, Clark, Bill, and Lon. These three men are TRUE Harley people in every since of the word. They ARE Harley Family. They can be depended upon to go the extra mile; and here's the kicker that you won't find at a great many other dealerships ............these three guys genuinely CARE about their Customers and treat them as Friends."

By: Anonymous Waycross,GA

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"I love your dealership! I bought my bike there and have had all my service and parts done with you. My experience was better than anywhere else I've looked. Keep up the great work!"

By: Jacob St. Augustine ,FL

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"Its a rare thing to see -- a business that cares about customer service! Keep going!"

By: Gary PALM COAST,FL

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"Relaxed experience! All my business goes to St. Augustine Harley. Keep up the good work!"

By: Gary Palm Coast,FL

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"To anyone looking for a dealership where personal service matters, look no further. When I decided to trade in my old bike I looked around numerous dealerships in the North Florida area. I am pleased to say I found the best dealership by far right here in Saint Augustine! If you want a dealership where they know your name and treat you like a friend/family this is the place. This dealership is not like the "big corporate" type dealership where they treat you like a number and get you out of the store. The staff always treated me like a friend. From Bill and Lon in sales to Randy in the financing department it was a great experience. I even received a call from Clark after the sale to top it off. This was my best experience with any Harley dealership. Shop and buy with confidence. "

By: Dallas Saint Augustine,FL

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"I just wanted to say "Thank you" for ALL your service and understanding as I was "just looking". The information and knowledge you guys have on the Harley-Davidson motorcycles made it easy and simple. Bill and Randy were there with all the answers to my "stupid questions". Thanks guys in helping me make the "life changing" leap! If I don't get enough excitement working in the E.R.... I can just take a ride on my new bike!!!!!!! David LeCompte,RN"

By: David St.Augustine,FL

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"Good Afternoon, My bike was delivered this morning by Steve. I have already been on it going up and down the driveway. Don't feel brave enough yet to go any farther. Steve did a great job delivering the bike and going over the details and answering my questions. I am sure that I will have hundreds more. I am looking forward to my last and final step to this adventure and that is participating in the motorcycle training class and being a Harley Rider.. I appreciate all that you and Randy have done to make this an exciting experience. I appreciate you going above and beyond getting the bike I wanted, which is PERFECT. I appreciate you going above and beyond getting the parts for the bar and the rack. It has allowed my daughter, Meagan, feel a part of this process. I appreciate you delivering the bike and not have to worry about how I was going to get it home. As I told you, I searched for a bike in Virginia at Roanoke Valley Harley Davidson and Ademack in Jacksonville. The bottom line is that I chose Harley- Davidson of St. Augustine. I would like to say that you are doing alot right. Please take pride in that. I already can think of a few accessories that I need and I will be in there to get them. I am also going to join the Women of Harley group. Mr Good, please forward this email to Randy Smith as I wanted to write this to him and I did not have his email address. I am beginning to work on the 50 mile "break in." Randy stated in his follow up phone call that HD of St. Augustine has been busy today and I am very glad to hear that. I will be happy to give you a reference anytime that you need it and I will definitely recommend you to any future Harley Rider. Take care... Debbie McKinney "

By: Debbie St. Augustine,FL

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"Mr. Greenwood, It was a pleasure doing business with you guys last week in getting my new Harley Roadster. I had been to Rossmeyer�s with a friend a couple of weeks before and witnessed their sales and purchasing process when he purchased a used bike. I had been to Adamec in Jacksonville just shopping a little last week and spoke with them. It was when I phoned you and you offered to locate and go and get the exact motorcycle I was looking for that I realized you guys were different in St. Augustine. As you know, I spoke with you one afternoon at closing time and your team went and got the bike in Georgia and delivered it the following afternoon. In my visits to other dealers there was never an offer to sell anything other than what you see on the showroom floor. Let me tell you, I�m the stubborn type, and I would have waited until the 2009 models came out, driven half way across the country, or bought a used bike before I took a color or model I didn�t want. You guys demonstrated the high quality customer service that I like, especially when spending that amount of money! Equally as important to me is your honesty throughout the price negotiation and purchasing process. I manage a three million dollar annual budget for my employer and regularly negotiate multi-million dollar contracts, so I�m no stranger to numbers. In addition to my stubbornness, I�m also prone to bouts of easily taking offense and getting angry in response to what I perceive as smoke and mirrors attempts to swipe money out my pocket. For example I walked out of a Toyota dealership in St. Augustine in 2002 when trying to give them $25,000 for a new truck and vowed never to set foot on that property for the remainder of my life. Since then I have purchased two Toyota vehicles elsewhere and steered many a customer away from them by word of mouth and have not set foot on their property for service or parts or even a free hot dog. To be honest with you I fully expected those shenanigans from your dealership having heard similar tactics at the Jacksonville and Daytona Harley dealerships. So the whole time I�m talking with you guys I was looking for it, waiting for the punch line so to speak. But you guys are different. One Out-The-Door price, here are some options if you want them, here is what they cost, no pressure if you don�t want them, and no surprises with the gentleman, Randy, who processed the purchasing paperwork. Everyone demonstrated upright honesty and integrity that I want when I do business. Prior to purchasing, I thought about your dealership being in between two large markets and especially near the worlds largest. I thought these guys, if they are smart, have to realize that they must do something different in order to compete and survive in business, especially in this market. I saw your local TV commercials and it seemed like that is the message you were trying to get out as well. You proved to me that are smart business people through no BS pricing, no smoke and mirrors added on fees, and outstanding customer service. I knew as soon as I saw that you would go through the effort to get the bike I wanted, your family-like environment with all the people in the dealership, and the fact that your sales people were long term employees, that this is the place I want to do business. At the other dealerships the salespeople had actually written their names on generic business cards! That means either they haven�t been there very long or the dealership isn�t very sure if they are going to work out as an employee to invest $9.95 in a box of a thousand business cards! That�s very telling to what kind of business they are running. I look forward to a long relationship with you and your dealership, and I will steer people who know and trust me by word of mouth to your dealership for motorcycles, parts, and apparel. Thank you, Mike Perry "

By: Mike Jacksonville,FL

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" H-D picks up the tab. A couple of years ago I purchased my current H-D. When I was purchasing the extended warranty Lon told me about the Road Hazard insurance that was available. Fortunately for me I purchased it and have had peace of mind ever since. Last week I picked up a nail in my rear tire and H-D�s Road Hazard picked up the tab. Not only did H-D pick up the tab for the tire and its installation but the towing as well. I am in HOG heaven!"

By: John St. Augustine,FL

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"Lon,Donald and JB have made my experience with you all the best I could hope for. They always go out of their way to make my wife and I feel like we are friends, not just customers. I have purchased my New Road King from you all and each of the guys mentioned have help me buy it, maintain it and put parts on it to make my own bike. Thanks very much for your attention to the people you have at your dealership. I live just south of Georgia and drive by all the Jax Harley dealerships to get service, parts and anything else related to Harley-Davidson at your store. "

By: Duke Hilliard,FL

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"Bill is great! The whole staff treated us like famly! Thanks for everyone's help! God bless. Jim"

By: jim jacksonville,FL

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"To my new friends at Harley-Davidson of St. Augustine, NEVER have I had such a pleasant buying experience. Barb and I feel as though we have truly become a part of the Harley-Davidson family; and that is due completely to the excellant service we received at Harley-Davidson of St. Augustine! Thank you so much, Jim Thorpe / Barbara Jezior "

By: Jim jacksonville,FL

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"You had called to ask about my service experience. I am not usually home during business hours, so I thought I would comment by e-mail. First, I was on my way to bike week and was having battery problems. I stopped into your service dept. and was welcomed by Jan. He took care of my problem and had me back on the road with hardly any downtime. I would rate your service department EXCELLENT, very friendly, professional. It was a pleasure doing business with you. Also, a new bike is in the near future and due to this experience, your dealership will be 1st on my list. Thank you! Fred "

By: Fred Glen St. Mary,FL

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"I can't say enough good things about this outfit. When Clark and Allen purchased the dealership from Ms. Hollingsworth, I had the pleasure to meet and chat with them. They indicated that they had BIG plans for the dealership, and I gotta tell you THEY WERE NOT KIDDING! The customer service is outstanding. I haven't puchased a "bike" as yet, but the parts dept., namely Jack "J.B." Baker and Jerry keep me well satisfied with parts and accessories. The service provided by Donald and Jan and the rest of the technicians is excellent. Mary in "clothing" and her great staff are wonderful. All in all an awesome "Dealership!" Sincerely Phil "

By: Phil Saint Augustine,FL

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"I have purchased (5) bikes in the last 3-years -- by far, the crew at St. Augustine have made my purchase the most pleasurable. I would like to thank Bill Nickles, Randy Smith, and the service department. I wouldn't think of going anywhere else for my next purchase ! "

By: mack keystone heights,FL

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"I want to thank the Shop personnel and especally the Service Manager who went out of his way to get me back on the road twice while I was down for bike week. You have a great group, and they quickly saw that I got my audio switch replaced on my new Ultra and later fixed it when my shift lever fell off. Thanks for all the help guys. It was a pleasure. Wally "

By: Wally Warrenton,MO

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"I was looking to purchuse my first Harley. I had been to 2 different dealerships in North Florida. The experience was not all that good. While sitting at the red light near your dealership, I decided to give it one more try. And I left with a used Road King. It was a pleasure to deal with Bill Nichols. He was very easy to deal with and went out of his way to help out even staying late on New Year's Eve so I could leave with the bike. Also, I met Clark Vitulli, one of the owners, he even stayed too. The commitment to the customer is outstanding, and they have a customer for life. The only time I can say I didn't mind sitting at a light! By the way, your sales staff was great in helping my wife get a proper fit on a helmet!"

By: chad middleburg,FL

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"As a customer that has purchased three motorcycles from this dealership since 2002, I can attest to the finest Harley-Davidson run store around. The sales staff was the best and made my purchases easy and quick, the parts department, with David and Donnie helping all the way, had all the accesories I could want. The service department takes the time to explain what you need to do to keep your motor running as well as the day you bought it. I recommend this dealership to anyone thinking of buying a Harley-Davidson motorcycle! Bruce Peterson"

By: Bruce jax. bch,FL

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"Clark, Since our recent conversation, I had the opportunity to speak with my new neighbors in Palm Coast who are part time residents here and part time in New Hampshire. Both he and his wife own (3) Harley Davidson's which are here in the Sunshine State. I watch and maintain their house for them when they're in the cold climate up north, and they are very appreciative of this. They asked where a local Harley - Davidson dealership was located so that they could get their motorcycles serviced. Without hesitation I recommended Harley - Davidson of St. Augustine. This is because of both Alan Good and yourself, and your desire to listen to your customers. They were thankful for the advise and handed me a gift certificate from your store. Apparently, I've hit two home runs in the same ball game. "Dealer and Neighbor appreciation" !!! Thank You Mr. Clark Vitulli and Mr. Alan Good. Sincerely, George C."

By: George Palm Coast,FL

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"Dear Mr. Vitulli, I just wanted to say thank you for the professionalism that you and your dealership displayed to me when I needed help last week. I was in St. Augustine for a vacation to see my family. I went to your dealership to purchase T shirts and I had a battery problem on my custom 93 FXR. Your Tech Chris quickly and professionally corrected my problem at no charge to me. I wish my local Harley Davidson dealership worked the way your does. Unfortunately, they do not. If I lived in St. Augustine, you would be my dealership of choice. Please convey my thanks to the young lady at the counter, Chris, and everyone at your dealership for their courtesy and professional business practices. Again, Thanks! Sincerely, William W., United States Marshal, (ret), New Jersey "

By: William Hemisphere Building,NJ

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"Sometimes it pays to listen to your Harley-Davidson salesman. I am serious! When I was going over the paperwork to purchase my Harley FLHR from Harley Davidson of St. Augustine in August, Randy Smith suggested that I consider the Harley-Davidson Extended Service Plan. He spent a few minutes explaining the benefits of such a plan but I was hesitant to take his advice. After going over other options for my Road King, he came back to the Extended Service Plan. Well, he had talked me into it, and I signed up. You know, there are sometimes in your life that despite it all, you make an excellent decision. This was the case with the Extended Service Plan! In October, my wife and I went to Biketoberfest on Thursday and enjoyed all the festivities then returned home on Thursday night because of the kids (a Beagle and two Pomeranians). Friday morning, we again departed Vilano Beach for a day in Daytona. In late afternoon, it was time again for the trek back to Vilano and we headed up A1A. When we got to Marineland, my wife�s nephew and his girlfriend pulled up beside us and said they needed to stop for fuel, and I informed them that there was a Convenience Store just up ahead at Matanzas Inlet. We pulled in, and he headed for the pumps. I pulled alongside of his bike and as he was pumping gas he looked at my Road King and said, Did you know you have a flat tire? I informed him that the comment wasn�t a bit funny. He responded that he wasn�t kidding. I got off my bike and sure enough, I had a nail in the rear tire, and it was going down fast. I thought what an awful ending to a beautiful day. Then I remembered the Extended Service Plan. After contacting Harley Davidson of St. Augustine (I could have also called the 1-800 number) a wrecker was dispatched. They picked up my bike and hauled us to St. Augustine where Donald informed me that the bike would be ready first thing in the morning (Clark and Donald stayed after closing until we arrived, which shows the quality of the People and the Dealership). The next morning, my wife and I drove (in a dang car) to the Dealership for the H.O.G. Chapter meeting and while pulling in the lot, Donald called and said the bike was ready, truly a man of his word. After the H.O.G. meeting it came time to spend the BIG Bucks for the bike repairs. Well, to my amazement, after the towing, the new tire and new tube, balancing and the labor, my cost was $2.00. That was for disposing of the bad tire. The first thing I did was locate Randy Smith and shake his hand. He truly looks after the welfare of his customers and steers them in the right direction. Without the Extended Service Plan, my bill would have been over $300.00. Next time you purchase a new bike from Harley-Davidson of St. Augustine, don�t CONSIDER the Extended Service Plan, BUY the Extended Service Plan. It will pay for itself! Just remember to take the advise of your salesman, he knows what he is talking about! A. J. "

By: A. J. St. Augustine,FL

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"I recently rode my bike (2002 black road king) from CT to Biketoberfest. On the way the bike developed a chirp. I pulled into your store and the service dept. took my bike right in. Within a short while the younger tech (I believe his name is Kevin) fixed my chirp. I would like to thank everyone for checking my problem right away. It's a great feeling to know that I can depend on a dealership when so far from home. Everyone was nice, helpful, and professional. Once again, thank you so much! Still chirpless. Peter"

By: Peter Winchester,CT

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"Clark & Allen, My recent purchase of Harley-Davidson's 2008 Anniversary Ultra Classic was painless. Lon Greenwood did a fine job in covering all the aspects of the purchase and I was quite pleased with the trade in value you allowed on my 2007 Ultra. Randy Smith fully explained all the options regarding the "business" side of my purchase including extended warrantees and your newly introduced VIP service program. I am proud to be your first VIP member in the Platinum Club and already have found it to be an exceptional program for service. My new dresser is only 3 weeks old, and I was impressed with both the speed and courtesy of the service department when I called for my 1,000 mile service. I was even more impressed with my call for the 2,500 mile service. Donald & Jan wisked me into service on a Friday afternoon and got me back out in a very timely manner. You said "VIP" and you mean it! (Not to mention the incredible savings of over $1,000+ when I signed up for the "Club".) I cannot rave enough about how I've been treated since "ya'all" took over the dealership. Historically, it's been a wonderful dealership and many of us wondered just what changes would be made with serious concern that things would go downhill but just the opposide occured. UPHILL you've gone, and with your future plans I can only see continued success and loyalty from Harley riders. I am proud to be your customer and the VIP Platinum Club is remarkable. I recommend it to anyone purchasing a motorcycle. I did shop around and none of the other dealers could match your price and no other dealer offered your service agreement which was a key factor in my decision to buy from Harley-Davidson of St. Augustine. I thank you again for taking my purchase seriously and for the professional manner in which this transaction was handeled. For all you "doubting Thomas's" out there, get over it. This IS the place to shop. Sincerely, Fred Harris St. Augustine, FL "

By: Fred St. Augustine,FL

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"Clark, I enjoyed the time we spent together yesterday and appreciate that you are so interested in rider education and training. I believe that too many dealerships are not concerned enough with the riding skill level of their patrons. And speaking of dealerships, I really am impressed with H-D of St. Augustine. You have a great team. I can�t say enough good things about your service department. Everyone there was very helpful and friendly, and jumped through hoops to get our trike fixed. I was looking for a new H-D home, and I am confident that I have now found it. If there is anything I can do for you concerning rider education and training, please feel free to contact me. Thank you again for all of your help. Sincerely, Glenn Picklesimer "

By: Glenn Jacksonville,FL

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"Clark, If you think I could have even a tiny bit of influence on your ultimate great success, I would be honored. You can certainly quote me. I'd be proud to tell anyone about my very positive impression of your great dealership. I told my wife about your store and my intention to go there for service and parts and she is ready to drop me off and pick me up whenever necessary. I am looking forward to seeing you again soon for my next service and also to buy more "chrome". In fact, the next time I am there I would like your opinion of what ought to be my next chrome purchase for my bike. My mother taught me that a well written thank you would always be appreciated so I wanted to take a moment to thank you for your hospitality Saturday morning when my friend Rick and I came by your store to visit briefly with Mary. Mary is someone who can make people feel like family within 30 seconds of meeting her. You have a real jewel in Mary and having her there will be good for you and for her and most of all for your entire team. The time you took to show us around your shop was very generous and I appreciate you also making us feel like family too. I'm not surprised the previous owners felt compelled to do business with you. In these times it can be very difficult to feel comfortable with anyone when trying to undertake the sale of a family business that has been a member of the family for so long. I hope you continue to find Florida a friendly place, not to mention profitable too! I wish for you much success and am confident you have the right team, the right tools and most of all the right leader. Good Luck! One more thing, after what I experienced in your repair facility I will only have my bike serviced at your store. I now feel a little bad I waited to the last minutes for my 30,000 mile service and was forced to take it to "you know who" but now that I know, it will be well worth the planning to bring it to your team for service. Again, good luck and we'll see you soon. James E. Brown Jacksonville, FL "

By: James Jacksonville,FL

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"I have been really enjoying my 2003 Road King Police I purchased from your dealership. It is a pleasure to ride when the weather permits. I have had a whole new experience open up with the purchase of a Harley-Davidson motorcyce, and would like to sell my 2006 Royal Star Midnight Venture and purchase another touring bike, perhaps an Electra Glide Standard. I enjoy coming into your shop to "just browse," and look forward to continuing to doing business with you. Thanks. Rory MacDonell"

By: Rory Hastings,GA

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"I have been riding since 1962 and have purchased several bikes over the years. What stands out is how smooth the experience was, dealing with the Sales, Service, and Parts employees at H-D of St. Augustine. Randy went beyond the call of duty to make sure purchase of my new Road King FLHR was a pleasant experience. By-The-Way...the H.D. at H-D of St. Augustine also stands for "Honest Dealer". Clark and Alan...welcome to the St. Augustine family of Harley Riders."

By: A. J. St. Augustine,FL

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"I heard that the dealership is under new ownership. CONGRATULATIONS!! A BIG KUDOS for your contribution to the Junior Service League with their upcoming Black & White Ball. The Harley will definitely be a big hit! It's great that you are willing to help out in the community. I'm looking forward to checking out the showroom changes/improvements on my next visit to St. Augustine! "

By: Anonymous Williamsport,MD

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"The site looks much improved over the old one so far. Looking good and the shopping experience looks good. looking foward to meeting you. "

By: Anonymous Jacksonville,FL

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"Thanks for the lunch. I enjoyed hearing about your background and your plans for the dealership."

By: Anonymous Jacksonville,FL

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"I have purchased a number of Harley-Davidsons and the last was my first with H-D of St. Augustine and it was the best buying experience I have had during a purchase. The sales person was very knowledgeable, helpful, polite and not pushy. He made the experience very easy. The service department had the bike ready to ride very quickly even with all the extras we purchased with the bike. Pipes, forward controls and windshield were installed in a very professional manner at a very reasonable price. I have also had my other scooter (H-D Electra Glide) serviced there and will continue to do so in the future. Doing business with H-D of St. Augustine was and is an enjoyable experience and one I believe you will enjoy. I have recommended that several of my friends visit and they have had good experiences also. "

By: Anonymous Kingsland,GA

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